Email newsletters can be blocked or filtered into the junk folder, especially now that email filters are focusing more on grey mail or commercial mail. As a result, you may be unable to read certain email communications even if you have subscribed to receive them.
To avoid these situations, add our email addresses to your Safe Senders List. We've put together a list of the most commonly used email providers with easy-to-follow instructions on how to add email addresses to your Safe Senders List.
Your Safe Senders List is managed by you, within your email program and can be easily updated based on your preferences. By default, email messages that you add to your own personal address book are considered safe and will not be re-routed to your junk email folder.
Don't know how to add an email address to your Safe Senders List?
Click on your provider below for instructions.
- Open the email
- Click Add Address icon
- Verify the sender's contact information
- Click on the addresses tab in the upper right corner of the mailbox window
- Click on the new drop-down menu and select New Contact
- Type the email address of the new contact in the Screen Name field and click the save button
- Go to Mail > Preferences
- Tap on the Rules tab
- Select Add Rule
- Give a name and create a rule that says "If any of the following conditions are met: 'From' 'Contains'" and then paste in our email address
- From the actions, select Move message to mailbox Inbox
- Click Ok
- Open the email
- Click Add Sender
- Verify that our contact information is correct
- Click Yes
- Open the email
- Right-click the sender's email address
- Select Add to Address Book in the short-cut menu
- Verify the sender's contact details
- Open the email
- Click on More Options in the upper right hand corner of the message
- Click on Add sender to contacts list in the header of the email
- A confirmation message will be displayed above the email
- From the mail screen, click on the Address Book tab
- Insert the email address you would like to add
- Click Quick Add
- Open the email
- Right-click the sender's email address
- Click Add to contacts in the short-cut menu
- Click Save and close
- Open the email
- Left-click the sender icon, or right click the sender's name
- Click Add to contact
- Click Save and close
- Open the email
- Select Actions on the toolbar
- Select Junk Email from the drop-down menu
- Select Add sender to Safe Senders List
- Verify that our contact information is correct and click Ok
- Open the email
- Click Options on the tools menu
- On the preferences tab, under email, click Junk E-mail
- Select Safe Senders or Safe Recipients tab and click Add
- Enter the email address of the contact and click Ok
- Go to the Home tab
- Click the Junk button
- Choose "Junk E-Mail Options" from the drop-down list
- Go to the Safe Senders tab
- Type in either the email address or the domain name you wish to add
- Click OK
- Click the address book button
- Make sure the personal address book is highlighted
- Click the New Card button
- Under the contact tab, copy and paste our address and click Ok
- Open the email
- Click Save Address in the menu bar
- Verify that our contact information is correct
- Click Ok on the next screen
- Open the email
- Click Actions and selct Not junk
- Open the email
- Select the Add to Address Book link
- Enter the email address of the contact and click on Save Contact