RMA Request Form

I'm a ...

Please enter your email address:

@compandsave.com

Please input email

Have you directed the customer to complete the RMA form on their own?

Why are you completing the RMA form on behalf of the customer?

Customer does not want to complete form

Customer has difficulty/ issues completing form

Customer cannot find their order details

Other:

Select one of the option

Please ask / encourage the customer to complete the form on their own as this will speed up their RMA process. Should you feel this is not appropriate for your situation, explain below.

Why are you unable to ask the customer to complete the form on their own? Customer is already upset
It's an escalated ticket
Other
Specify the reason: Select one of the option

Was there a problem with your order? Need to set up a return and/or refund? Please complete this return form and one of our customer service representatives will get back to you shortly. We strive to respond to all of our email messages within 24 hours, Monday - Friday, excluding holidays.

Please note that a 15% restocking fee may be applied. For more information, see our Return Policy page.

What seems to be the problem?

Have you tried our troubleshooting tips?

For Cartridge:: For Dell, HP, Lexmark and Sharp models, please follow the instruction on this troubleshooting page (opens in a new window); For Brother, Canon, Epson, and Xerox models, please follow the instruction on this troubleshooting page (opens in a new window)
For Toner:: Please follow the instruction on this troubleshooting page (opens in a new window).
If you have purchased more than one of the same cartridge or toner, please try using a second cartridge/toner to see if you're experiencing the same problem.

Have you tried our troubleshooting tips?

Please follow the instruction on this troubleshooting page (opens in a new window)

Have you tried our troubleshooting tips?

For Cartridge:: For Dell, HP, Lexmark and Sharp models, please follow the instruction on this troubleshooting page (opens in a new window); For Brother, Canon, Epson, and Xerox models, please follow the instruction on this troubleshooting page (opens in a new window)
For Toner:: Please follow the instruction on this troubleshooting page

Have you tried our troubleshooting tips?

For Cartridge:: Please follow the instruction on this troubleshooting page.
For HP 932XL/933XL/950XL/951XL, please follow the intruction on this troubleshooting page (opens in a new window).
For Toner:: Please follow the instruction on this troubleshooting page

Have you checked?

XL cartridges are the same size as regular cartridges and installing them into your printer is the same as installing a regular cartridge. Also, XL cartridges will have about twice the amount of ink!

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RMA Request Form

I'm a ...

Have you directed the customer to complete the RMA form on their own?

What seems to be the problem?

Have you tried our troubleshooting tips?

Have you tried our troubleshooting tips?

Have you tried our troubleshooting tips?

Have you tried our troubleshooting tips?

Have you checked?

From your Order Confirmation email

From your Packing Slip