How can we help you?

My order was never delivered. What should I do?

  1. Click "Order Status" after logging into your account.
  2. Check to see if all of the items in your order have the status "Shipped."
  3. Look for the order's tracking number and track it yourself to check where the package is currently held in.
  4. If the status says 'Delivered,' check the shipping address if it is the right address. If not, check the shipping address you have on our website.
  5. If the Shipping address is correct, but you did not receive your package, contact the courier's customer service to let them know you did not receive your order.
  6. If you accidentally entered the wrong shipping address, contact our customer service at 1-833-777-0127 for assistance. We are available from 6 a.m. to 4 p.m. PT Mondays through Fridays.