How can we help you?
My order was never delivered. What should I do?
- Click "Order Status" after logging into your account.
- Check to see if all of the items in your order have the status "Shipped."
- Look for the order's tracking number and track it yourself to check where the package is currently held in.
- If the status says 'Delivered,' check the shipping address if it is the right address. If not, check the shipping address you have on our website.
- If the Shipping address is correct, but you did not receive your package, contact the courier's customer service to let them know you did not receive your order.
- If you accidentally entered the wrong shipping address, contact our customer service at 1-833-786-1266 for assistance. We are available from 6 a.m. to 6 p.m. PT Mondays through Fridays.