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How to reset the new drum unit
Make sure to reset the drum unit when you install a new one into the printer, referring to your printer manual for details. You may see an error message if the new drum unit is not reset properly. If you need to speak to our customer service staff, call us at 1-833-777-0127. We are available from 6 a.m. to 4 p.m. PT Mondays through Fridays.