How can we help you?
Non-recognition message for HP 932XL/933XL/950XL/951XL cartridges
- Select Setup by pressing the right arrow on the printer's control panel.
- Then click Cartridge Chip Information under Preferences.
- To turn off the usage information collection, tap OK.
If you need to speak to our customer service staff, call us at 1-833-777-0127. We are available from 6 a.m. to 4 p.m. PT Mondays through Fridays.