How can we help you?
The cartridge I received has a different shape (bigger/smaller).
Even though the shape of our compatible cartridges isn't precisely the same as that of the original equipment manufacturer (OEM) cartridges, you won't have any trouble installing them in your printer as long as you have ordered the correct printer ink for it.
If you need to speak to our customer service staff, call us at 1-833-786-1266. We are available from 6 a.m. to 6 p.m. PT Mondays through Fridays.