My cartridge won't fit.
Try to check your cartridge and see if there is any plastic protective case that is usually bright in color. If there is, ensure that the plastic protective case that was attached to the cartridge is removed. Once done, install it back in.
If you need to speak to our customer service staff, call us at 1-833-786-1266. We are available from 6 a.m. to 6 p.m. PT Mondays through Fridays.
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Remanufactured HP 920XL or HP 564XL cartridges does not fit in printer, what should I do?
How should I handle cartridges with orange or yellow tape?
Cartridge not recognized (Most Brother, Canon, Epson, and Xerox models)
Cartridge not recognized (Most Dell, HP, Lexmark, and Sharp models)
No ink/poor print quality (Includes most Brother, Canon, Epson, and Xerox models)
No ink/poor print quality (Includes most Dell, HP, Lexmark, and Sharp models)
How do I fix an empty or low ink error after installing your cartridges?
The cartridge I received has a different shape (bigger/smaller).
Leaking printer ink cartridge
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