How can we help you?

How do I fix an empty or low ink error after installing your cartridges?

All of our cartridges are filled with ink. However, a small number of our cartridges might not have been completely reset during the remanufacturing procedure. Bypass the low ink message or turn off your printer's ink level system. Our cartridges will print flawlessly from beginning to end even though your printer won't be able to monitor the ink levels.

Press and hold the "cancel" or "stop" button for 10 seconds on specific Epson and Lexmark printers if the printer indicates that you cannot print due to low ink. By doing this, you'll be able to use the cartridges normally and reset the counter.

If you need to speak to our customer service staff, call us at 1-833-777-0127. We are available from 6 a.m. to 4 p.m. PT Mondays through Fridays.