How can we help you?

Cartridge not recognized (Most Dell, HP, Lexmark, and Sharp models)

Remove the printhead tape. Usually it is bright in color.
Remove the cartridge, switch off the printer, and unhook the cords.

Please wait 15 minutes, then plug in and reload the printer.
(Without the cartridge) Gently wipe cartridge printhead and circuits to remove debris.

Alcohol can be used to clean the copper and contact points.
Reset the printer's factory settings.
If it is still not working, please reinstall the CD, printer software, and driver on your computer.

If you need to speak to our customer service staff, call us at 1-833-777-0127. We are available from 6 a.m. to 4 p.m. PT Mondays through Fridays.

Create an Account

You're only a few seconds away from personalized shopping, speedy orders, and huge savings.

First Name * Please input your First name

Last Name * Please input your Last name

Email * Please input your valid email. E.g. example@mail.com

Password * Minimum of 6 characters, with at least one uppercase, one lowercase, one number, and one special character or symbol(e.g., ! @ # ?).

Password is required Please input your valid password

Password has to match.

Sign me up to receive exclusive email offers.

Don't worry. Your email address is never shared or sold. See our Privacy Policy for details.

By creating an account, you agree to our Terms and Conditions.

Already have an account?